187
Ashley Lutz, «Nordstrom’s Employee Handbook Has Only One Rule», Business Insider, Oct. 13, 2014, www.businessinsider.com/nordstroms-employee-handbook-2014-10.
188
Robert Spector and Patrick D. McCarthy, The Nordstrom Way to Customer Service Excellence for Becoming the «Nordstrom of Your Industry», 2nd ed. (Hoboken, NJ: John Wiley & Amp Sons, 2012); Christian Conte, «Nordstrom Customer Service Tales Not Just Legend», Bizjournals.com, Sept. 7, 2012, www.bizjournals.com/jacksonville/blog/retail_radar/2012/09/nordstrom-tales-of-legendary-customer.html; Doug Crandall, and Leader to Leader Institute, Leadership Lessons from West Point, 1st ed. (San Francisco: Jossey-Bass, 2007).
189
Мой главный источник для дальнейшего обсуждения Christopher Smith, John Child, Michael Rowlinson, and Sir Adrian Cadbury, Reshaping Work: The Cadbury Experience (Cambridge, UK: Cambridge University Press, 2009).
190
«Purchase Power of the Pound», Measuring Worth, https://www.measuringworth.com/calculators/ppoweruk.
191
Мой источник сведений о работе Триста и следующего далее обсуждения событий в США — Art Kleiner, The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management, 2nd ed. (San Francisco: Jossey-Bass, 2008).
192
Ключевая публикация о следующей истории — The Age of Heretics Клейнера.
193
«About i3 Index», Covestro in North America, www.covestro.us/csr-and-sustainability/i3/covestro-i3-index.
194
Личное общение с автором.
195
«Purpose with the Power to Transform Your Organization», BCG, www.bcg.com/publications/2017/transformation-behavior-culture-purpose-power-transform-organization.aspx; Alex Edmans, «28 Years of Stock Market Data Shows a Link Between Employee Satisfaction and Long-Term Value», Harvard Business Review 24 (Mar. 2016), https://hbr.org/2016/03/28-years-of-stock-market-data-shows-a-link-between-employee-satisfaction-and-long-term-value; Robert G. Eccles, Ioannis Ioannou, and George Serafeim, «The Impact of Corporate Sustainability on Organizational Processes and Performance», Management Science 60, no. 11 (November 2014): 2835–2857; Claudine Gartenberg, Andrea Prat, and George Serafeim, «Corporate Purpose and Financial Performance», Organization Science 30, no. 1 (January-February 2019): 1–18.
196
«Edelman Trust Barometer Global Report» (2019), https://news.gallup.com/.
197
«State of the American Workplace», Gallup.com, May 16, 2019; «Edelman Trust Barometer Global Report» (2019), https://news.gallup.com/reports/199961/7.aspx; «Edelman Trust Barometer, 2019», Edelman, https://www.edelman.com/news-awards/2019-edelman-trust-barometer-reveals-my-employer-most-trusted-institution.
198
«The Business Case for Purpose», Harvard Business Review (2019), www.ey.com/Publication/vwLUAssets/ey-the-business-case-for-purpose/$FILE/ey-the-business-case-for-purpose.pdf.
199
Peter J. Drucker, Managing for the Future: The 1990s and Beyond (New York: Penguin, 1992).
200
John R. Graham, Campbell R. Harvey, and Shivaram Rajgopal, «The Economic Implications of Corporate Financial Reporting», Journal of Accounting and Economics 40, no. 3 (2005): 32–35, fig. 5; John R. Graham, Campbell R. Harvey, and Shivaram Rajgopal, «Value Destruction and Financial Reporting Decisions», Financial Analysts Journal 62, no. 6 (Nov. 6, 2006).
201
Board of Governors of the Federal Reserve System 2016, p. 130.
202
Lucian Bebchuk, Alma Cohen, and Scott Hirst, «The Agency Problems of Institutional Investors», Journal of Economic Perspectives 31, no. 3 (Summer 2017): 89–112.
203
Это было крупнейшее однодневное падение за семнадцать лет торгов. Стоит посмотреть, как вечером в день объявления Макмиллон пытается объяснить Джиму Краммеру из Mad Money, что иногда ради долгосрочного успеха нужно принять краткосрочный удар: www.youtube.com/watch?v=4adIq7iJHtc.
204
Dominic Barton, «Capitalism for the Long Term», Harvard Business Review (March 2011): 85.
205
David Burgstahelr and Ilia Dichev, «Earnings Management to Avoid Earnings Decreases and Losses», Journal of Accounting and Economics 24 (1997): 99; John R. Graham, Campbell R. Harvey, and Shiva Rajgopal, «The Economic Implications of Corporate Financial Reporting», Journal of Accounting and Economics 40, nos. 1–3 (2005): 3–73.
206
Katherine Gunny, «The Relation Between Earnings Management Using Real Activities Manipulation and Future Performance: Evidence from Meeting Earnings Benchmarks», 2009, http://ssrn.com/abstract=816025 or http://dx.doi.org/10.2139/ssrn.816025; Paul M. Healy, «The Effect of Bonus Schemes on Accounting Decisions», Journal of Accounting and Economics 7 (1985): 85.
207
Joe Nocera, «Wall Street Wants the Best Patents, Not the Best Drugs», Bloomberg.com, Nov. 27, 2018, www.bloomberg.com/opinion/articles/2018-ll-27/gilead-s-cures-for-hepatitis-c-were-not-a-great-business-model.
208
Данные Capital IQ.
209
Данные FactSet.
210
www.sec.gov/Article/whatwedo.html#create; Комиссия по ценным бумагам и биржам защищает инвесторов и помогает поддерживать справедливые и эффективные рынки. Она осуществляет надзор за ключевыми участниками операций с ценными бумагами, включая инвесторов, взаимные фонды, фондовые биржи, брокеров и дилеров. Комиссия может принять меры по гражданскому законодательству против предприятий и лиц, которые нарушают законы о ценных бумагах (например, махинации в области торговли и бухгалтерии).
211
Eugene Soltes, Why They Do It: Inside the Mind of the White-Collar Criminal (New York: PublicAffairs, 2016).
212
«ESG Sustainable Impact Metrics — MSCI», Msci.Com, 2019, www.msci.com/esg-sustainable-impact-metrics.
213
Alan Taylor, «Bhopal: The World’s Worst Industrial Disaster, 30 Years Later», Atlantic, December 2014; Adrien Lopez. «20 Years on from Exxon Valdez: What Progress for Corporate Responsibility?» Mar. 29, 2009, www.ethicalcorp.com/commimications-reporting/20-years-exxon-valdez-what-progress-corporate-responsibility.
214
Mindy S. Lubber, «30 Years Later, Investors Still Lead the Way on Sustainability», Ceres, Mar. 23, 2019, www.ceres.org/news-center/blog/30-years-later-investors-still-lead-way-sustainability. Я вхожу в совет CERES с 2017 года.
215
«GRI at a Glance», Global Reporting Initiative (GRI), www.globalreporting.org/information/news-and-press-center/press-resources/Pages/default.aspx.
216
«Sustainability and Reporting Trends in 2025», Global Reporting.org (2015), www.globalreporting.org/resourcelibrary/Sustainability-and-Reporting-Trends-in-2025-2.pdf.
