Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. It contains details of the organisation's infrastructure and processes that are used in the provision and management of IT services and is the vital underpinning for IT governance. This book includes expert feedback from practitioners who have implemented configuration management in a wide range of environments and is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services. This revised edition is updated to reflect latest IT service management practice.