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Quotes also works great if you're doing therapy with a family that fights and argues and won't listen, because you can lean forward and you can say "I'm so glad you're such a responsive family, because with the last family that was here I had to look at each and every person and say 'Shut your mouth.' That's what I had to tell them. "It reminds me of a group we did in San Diego; there were about a hundred and fifty people and we told them "The next thing that we'd like to tell you is how couples often fight in quotes."

"Well, if you were to tell me that, you know what I would say to you?"

"Well, if you told me to do that, I'd just tell you to go to hell!"

"Well, listen, if you ever said that to me I'd reach right over and..." The trouble is they usually lose quotes, and actually get into a fight.

Most of you have heard quotes in family therapy. You ask "How did it go?" If they stumble on reporting an argument, they'll start in quotes and then they'll be into it again! All their non-verbal analogues will support it. Quotes is a dissociative pattern, and when the dissociation collapses, the quotes go.

Grief is usually a similar pattern. What's going on in the grief-stricken person is this: they make a constructed visual image of being with the lost person. They are seeing themselves with the loved one who is now dead or gone, unavailable somehow. Their response called "grief or "sense of loss" is a complex response to being dissociated from those memories. They see their loved one and themselves having a good time, and they feel empty because they are not there in the picture. If they were to step inside the very same picture that stimulates the grief response, they would recover the positive kinesthetic feelings of the good experiences they shared with that person they cared very much about. That would then serve as a resource for them going on and constructing something new for themselves in their lives, instead of a trigger for a grief response.

Guilt's a little different. There are a couple of ways to feel guilty. One of the best ways to feel guilty is to make a picture of the response on someone's face when you did something that they didn't like. In this case you are making a visual eidetic picture. You can feel guilty about anything that way. However, if you step outside the picture, in other words reverse the procedure that we use with grief, what happens is that you will no longer feel guilty, because then you literally get a new perspective.

It sounds too easy, doesn't it? It is too easy. Ninety-nine out of a hundred depressed clients that I have seen have exactly the same pattern. They will be visualizing and/or talking to themselves about some experience that is depressing to them. But all they will have in awareness are the kinesthetic feelings. And they will use words which are appropriate: "weighed down, burdened, heavy, crushing." However, if you ask them any questions about their feelings, they will give you an elegant, non-verbal description of how they create their depression. "How do you know you're depressed? Have you felt this way a long time? What started this syndrome?" The exact questions are wholly irrelevant; they are just ways of accessing that process.

Depressed people usually make a series of visual images, usually constructed and outside of awareness. Usually they have no idea that they are making any images. Some of you had that experience with your partners today. You told them that they were accessing in a system, and they went "Oh, I don't know about that" and they didn't, because that wasn't in their awareness. Depressed people are running profoundly effective hypnotic inductions by seeing images and talking about them outside of awareness and responding in consciousness with only the feelings. They are going to be bewildered about where their feelings come from, since where they come from is totally outside of their awareness.

Many, many people who have weight problems are doing the same thing. They will have a hypnotic voice that goes "Don't eat that cake in the refrigerator." "Don't think about all the candy in the living room." "Don't feel hungry." Most people have no idea that commands like that are actually commands to do the behavior. In order to understand the sentence "Don't think of blue" you have to access the meaning of the words and think of blue.

If a child is in a dangerous situation and you say "Don't fall down," in order for him to understand what you have said, he has to access some representation of "falling down." That internal representation, especially if it is kinesthetic, will usually result in the behavior that the parent is trying to prevent. However, if you give positive instructions like "Be careful; pay attention to your balance and move slowly," then the child will access representations that will help him cope with the situation.

Man: Can you say more about guilt?

Guilt is like everything else. It's just a word, and the question is "What experience does the word refer to?" For years now people have walked into psychiatric offices of all kinds and said "I have guilt." Therapists have heard the word "guilt" and said "Yeah, I know what you mean." If that same person had walked in and said "I have some X," those therapists wouldn't have made the jump to thinking that they understood what the person meant.

The point we are trying to make about guilt and depression and jealousy and all those other words is that the important thing is to find out how it works—find out what the process is. How does someone know when it's time to be guilty as opposed to when it's not time to be guilty? And we said that an example—and this is ONLY ONE example—of how to feel guilty is to make eidetic images of people looking disappointed, and then feel bad about it. There are other ways you can feel guilty. You can make constructed images or you can talk yourself into feeling guilty. There are lots and lots of ways to go about it. It's important with each individual that you find out how they do it, if you want to change that process to something else. If the way they make themselves feel guilty is with eidetic images, you can have them change the eidetic image into a constructed image. If they do it with constructed images, you can have them change it into an eidetic one. If they talk to themselves, you can have them sing to themselves.

If you have the sensory refinements to be able to discover the specific steps in the process that the person goes through to create any response which they don't find useful and which they want to change, it gives you multiple points of intervention. The intervention can be as simple as substituting one system for another, because that will break up the pattern.

One woman had a phobia of heights. Our office was on the third story, which was kind of convenient. So I asked her to go over and look out the window and describe to me what happened. The first time she went over, she just choked. I told her that wasn't an adequate description. I had to know how she got to the point of choking and being very upset. By asking a lot of questions, I discovered that what happened is that she would make a constructed picture of herself falling out, have the feeling of falling, and then feel nauseous. She did that very quickly, and the picture was outside of consciousness.

So I asked her to walk over to the window while she sang the National Anthem inside her head. Now that sounds kind of silly, except that she walked over to the window and she didn't have the phobic response! None whatsoever. She'd had the phobia for years and years and years.

A man who was a Cree Indian medicine man, a shaman, came to a workshop and we were discussing different mechanisms that worked cross-culturally as far as inducing change in a rapid and effective way. If a person has a headache, an old semi-gestalt thing to do is to sit them in a chair, have them look at an empty chair, have them intensify the feeling of the pain, and have the intensified pain they are feeling develop into a cloud of smoke in the other chair. Slowly the smoke forms itself into an image of someone they have unfinished business with, and then you do whatever you do. And it works; the headache goes away,

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