Trusted for more than 35 years, Managing Health Services Organizations and Systems covers the fundamental frameworks for managing the organization and delivery of health services while emphasizing continuous quality improvement. Explored in this text are the essential knowledge and skills required for success in areas including managerial problem solving, resource allocation and utilization, effective communication, organizational culture, human resources, facilitation of change, and ethical and legal responsibilities. While maintaining the tradition of excellence set forth in previous editions, the sixth edition also keeps pace with the changing healthcare landscape in the United States and the demands placed on its healthcare leaders. Instructive to students preparing for careers in health services management and as a permanent reference and resource for practicing health services executives, this text is the most definitive and informative health services management resource available. New to the sixth edition: Updated content in every chapter 30 additional engaging case studies New sections on project management, emergency preparedness, patient and staff safety, infection control, employee stress, hazardous materials, "sharps" injuries, and workplace violence Fully updated glossary of abbreviations Downloadable instructor support materials for every chapter!Free with adoption of the text, the following downloadable supplemental instructor's materials are an essential classroom tool, and include: PowerPoint presentations for every chapter Complete image bank of figures and tables, in PDF format (to be inserted into provided PowerPoints or used to enhance instructor-created PowerPoints) PDF downloads of additional case studies and discussion questions for every chapter