Do you ever have complaints with big companies over poor products orservices? If you do, this book is for you. An experienced business executivegives you secrets on how to get your money back for botched customer serviceand defective products, starting with ten sure-fire tips to help you getwhat you deserve. He publishes the actual (sometimes hilarious) complaintletters he wrote that returned thousands of dollars to him over just thelast five years from a satellite TV provider, a consumer products company, ahotel chain and two airlines. And as an added bonus, he includes a simplefill-in-the-blank template to help you easily write your own letters. CEOs may learn a thing or two as well. So even if you do not have good writing skills, this guide will improve yourpersonal finances by allowing you to act as your own consumer advocate torecover your hard-earned money. As Malcolm Gladwell states in his latestbook David and Goliath "the powerful are not as powerful as they seem - northe weak as weak."