This book pulls together for the first time, works on knowledge and innovation, including the implementation of new processes and products, written by Dorothy A Leonard over more than two decades. It consists of articles from journals in diverse fields (e.g. the award-winning article on Core Capabilities and Core Rigidities) and book chapters that cover the innovation process, from its inception in peoples' heads to its implementation. An underlying theme running throughout the book is managing the flow of knowledge that propels innovation — especially tacit knowledge. Such knowledge is difficult to transfer or embody in a new product, process or service. However, it is not only essential but often comprises the most valuable component in the innovation. The opening chapter, written expressly for this volume, probes the connections between tacit knowledge, creativity and innovation.Contents:Part I:Managing Technology and New Product DevelopmentCore Capabilities and Core Rigidities: A Paradox in Managing New Product Development (Dorothy A Leonard)How to Integrate Work and Deepen Expertise (Dorothy A Leonard, H Kent Bowen, Kim B Clark, Charles A Holloway & Steven C Wheelwright)Importing and Absorbing Technological Knowledge from Outside of the Firm (Dorothy A Leonard)Alliance Clusters in Multimedia: Safety Net or Entanglement? (Benjamin Gomes-Cassares & Dorothy A Leonard)Using Mentoring and Storytelling to Transfer Knowledge in the Workplace (Walter C Swap, Dorothy A Leonard, Mini Shields & Lisa Abrams)Deep Smarts (Dorothy A Leonard & Walter Swap)Building Deep Smarts Through Experience (Dorothy A Leonard & Walter Swap)Expertise (Dorothy A Leonard & Walter Swap)Experts as Negative Opinion Leaders in the Diffusion of a Technological Innovation (Dorothy A Leonard)Creative Abrasion (Dorothy A Leonard & Walter Swap)Putting Your Company' Whole Brain to Work (Dorothy A Leonard & Susaan Straus)The Role of Tacit Knowledge in Group Innovation (Dorothy A Leonard & Sylvia Sensiper)Virtual Teams: Using Communications Technology to Manage Geographically Dispersed Development Groups (Dorothy A Leonard, Paul Brands, Amy Edmondson & Justine Fenwick)Market Research in Product Development (Dorothy A Leonard)Spark Innovation Through Empathic Design (Dorothy A Leonard & Jeffrey Rayport)Designing the Psychological Environment (Dorothy A Leonard & Walter Swap)Part II:The Diffusion and Implementation of InnovationsImplementation as Mutual Adaptation of Technology and Organization (Dorothy A Leonard)Implementing New Production Technologies: Exercises in Corporate Learning(Dorothy A Leonard)Managerial Influence in the Implementation of a New Technology (Dorothy A Leonard & Isabelle Deschamps)Developer-User Interaction and User Satisfaction in Internal Technology Transfer (Dorothy A Leonard, & Deepak K Sinha)Diffusing Innovations When the Users are Not the Choosers: The Case of Dentists (Dorothy A Leonard)Innovation as a Knowledge Generation and Transfer Process (Dorothy A Leonard)Readership: Aspiring and actual managers; students of innovation, creativity and knowledge management.