There has never been a Customer Support Guide like this. It contains 74 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Customer Support. A quick look inside of some of the subjects covered: Beatport - Customer care, Ditto Music - History, Sysomos, Customer support, 867-5309/Jenny - Popularity and litigation, Risk management - Risk reduction, DHgate.com, GOG.com - Features, Digital rights management - Internet music, Issue tracking, Norton Internet Security - Windows Service Packs, Oracle Corporation Services, Nirvanix - Closure, Usenet - ISPs, news servers, and newsfeeds, Norton 360 - Windows Service Packs, Hadoop - Commercially supported Hadoop-related products, Mobile payment - Direct operator billing, The Aerospace Corporation - Systems Planning, Engineering and Quality, Support automation, Puretracks - Puretracks Music Store, Applications architecture - Applications architecture patterns, SAP AG Organization, PayPal - Criticism, Google Glass - Critical reception, Privacy-enhancing technologies - Cost components, LinkedIn International restrictions, Service-oriented modeling - Modeling asset patterns, Offshore outsourcing - Countries involved, Social Media Internet usage effects, AOL Tech - In popular culture, Dell Dell facilities, Mobile payment - SMS/USSD-based transactional payments, Issue tracking system, AOL In popular culture, MII (videocassette format), Sony Reader - Formats supported, Criticism of Apple Inc. - Quality control and customer service issues, AIBO, Automated online assistant Usage, and much more...