Managed Print Services (MPS) involve managing hardcopy device fleets (copiers, printers, multifunction devices, and fax machines) in a unified fashion. Whilst this can be done internally, the term is typically associated with outsourcing the fleet to an external vendor. This book is your ultimate resource for Managed Print Services. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Managed Print Services right away, covering: Managed Print Services, Management as a Service, Outsourcing, Sales outsourcing, Outsourcing of animation, Application Management Services Framework, Avasant, Caliber Point, Cloud storage, Contact centre (business), Counsel On Call, Crowdsourcing, Divestment, E-lancing, Editorial process outsourcing, Employee exit management, Engineering process outsourcing, Global eProcure, Amar Gupta, Harvey Nash, Hybridshoring, Induction programme, Information technology, Inshoring, Intelligent customer, IQor, Legal outsourcing, LEO (computer), Managed security service, Managed VoIP Service, Media Process Outsourcing, MITIE Group, Nearshoring, NetRom Software BV, Offshore Development Center, Offshore software R&D, Offshoring, Offshoring Research Network, Online outsourcing, Oregon Bridge Delivery Partners, Original equipment manufacturer, Outsource marketing, Outsourced document processing, Regional insourcing, Outsourcing Solution Director, Personal offshoring, PFSweb, Print and Mail Outsourcing, Programmers Guild, RELEX Group, Request for proposal, Rural outsourcing, Selfsourcing, Service level agreement, Service level objectives, Service review, Socially responsible outsourcing, Software testing outsourcing, Sourcing advisory, Strategic sourcing, Technical support, Transfer of Undertakings (Protection of Employment) Regulations 2006, Transformational Outsourcing, Transition methodology, Virtual airline (economics), VSoft Corporation, VSoft Technologies Private Limited, Website Management Outsourcing, Advanced 365, Application service provider, Automated attendant, Business service provider, Customer experience, Customer experience systems, Employee experience management, The Experience Economy, Freightgate, Functional branding, Industrialization of services business model, Institute of Customer Service, Integrated customer management, Internet hosting service, IP Managed VAS, Managed services, Night service, ORBIT Systems, Inc., Quality (business), Queueing theory, Reverse bounty, Service (economics), Service climate, Service delivery framework, Service design, Service dominant logic (marketing), Service economy, Service mark, Service provider, Service recovery paradox, Service Science and Engineering, Service Science, Management and Engineering, Service system, Services marketing, Shared services, Software as a service, Suggestion box, YSoft This book explains in-depth the real drivers and workings of Managed Print Services. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Managed Print Services with the objectivity of experienced professionals.