Businesses need to constantly adapt to remain competitive and cannot be held back by static IT systems. Riva is a pioneering method for business process management used to design, model, analyse and record. The methods described in this book work on a business level, but are IT-orientated and willl be invaluable to those who want to improve or design new business processes or organisational structures to identify IT solutions, especially those involving BPM systems, workflow or document management. With its roots in business theory rather than software development, Riva has gained a reputation for addressing the business aspects of processes in a way that is accessible to the everyday user, whilst giving the analyst powerful tools for process understanding, diagnosis and design.