Today's business environment is characterized by hypercompetition and the development of the Internet. Fierce competition between suppliers and the availability of abundant information have caused a shift in bargaining power from producers/suppliers to buyers and consumers. Consequently, Business Process Management (BPM) — i.e. management tool to optimize and control operations flows by viewing the transactions within and outside corporations as processes, with the focus on speedily meeting customers' needs — has emerged as a popular management framework.However, recent research on BPM has put too much emphasis on information sharing and the visualization of business processes using IT innovations. This book argues that BPM must be linked with existing management tools. Based on survey results of Japanese and Korean companies' BPM practices, the book demonstrates how to build BPM as a holistic management model by addressing the importance of BPM views, the effectiveness of its approach, and the latest research trends.Contents:Theory and Framework of BPM:The Conceptual Framework of Business Process Management (G-Y Lee)Organic Coupling Between BPM and Management Information (R Uematsu)The Business Process Network Strategy of SMEs (S Arimoto)Global Process Management (Y Asakura)Case Studies of BPM in Japanese and Korean Companies:Business Process Innovations in Panasonic Corporation: A Case Study (M Kosuga)BPM Practices in a Japanese Company: A Case Study of Canon Co. Ltd. (Y Asakura & A Kimura)BPM Practices in a Korean Company: A Case Study of LG Electronics Co. Ltd (G-Y Lee)Business Process Management: A Case of Korea Telecommunication Co. (KT) (B Sohn)Empirical Studies of BPM in Japanese and Korean Companies:Current Status of Process Management in Japanese and Korean Companies (K Sakate & N Yamaguchi)Comparison Between Japanese and Korean Companies from the Viewpoint of Balanced Scorecard (Y Nagasaka)Readership: Management staff in public and business corporations; academics, researchers and advanced undergraduates and graduate students in management.
