How to have the upper hand in every buying or selling situation Life is full of negotiations, from bargaining for a lower price to asking for vacation time. Full of tips, tools and techniques, How to Negotiate Effectively explores every aspect of the negotiation process, including: Tactics and counter-measures; Handling deadlock; Making concessions; Enhancing your authority; and Getting the best deal. This updated edition contains new material on identifying true decision-makers and how to spot buying signals.