This pragmatic guide provides a testing framework that can be used by all members of staff involved in software development and testing within an organisation to improve the quality and to reduce timescales, effort, and cost. This book covers all aspects of testing, as well as software developed or modified in-house, the modification or extension of existing legacy software systems, as well as software developed on behalf of an organisation by a third party. This framework can be customised to match the particular testing requirements of any particular organisation, and a series of real-world case studies are provided to illustrate how this can be achieved. The book also provides a comprehensive set of standard testing document templates, proformas, and checklists for the reader to use in their testing projects. These items are provided electronically, which allows the reader to customised them to match the particular requirements of their business.