Problem Driven Management is based on observation of the actual behaviour of a large number of companies. The idea behind it is that knowledge management has no future if it does not help to make firms more productive and more competitive. The authors propose a way to directly integrate knowledge management with operations. Knowledge management, they suggest, is the process of storing, adding to and putting to use what the company and its people actually know. Operations are the systems that deliver the service and must satisfy the customer. To get results, knowledge management must be understood as the driver of the continuous improvement process. And, conversely, continuous improvement cannot be implemented without knowledge management.This is a practical book that deals with how to design and create an environment that enables simultaneous learning and improvement.