This chapter comes from the Second Edition of Six Sigma Business Scorecard, which is filled with performance-measuring techniques that can be used throughout a corporation. This guidebook was designed to translate an organization's mission and business strategies into performance measures and operating objectives. Widely used around the world, it has become the linchpin of an integrated approach to taking the Six Sigma program of any company to the next level. Six Sigma Business Scorecard will show you how to implement a successful and a measurable Six Sigma program.